What is social engineering?

Cybercriminals perform social engineering techniques such as phishing, baiting and spear phishing to manipulate their targets into disclosing personal information. Social engineering relies on human interaction to get access to the confidential information they need to commit cybercrimes. An attacker may seem unassuming and respectable, possibly claiming to be a new employee, repair person, or researcher and even offering credentials to support that identity in order to extract private information.