Know how to interact with chatbots

Automated service agents, AKA chatbots, have become increasingly important parts of customer engagement. They can be helpful, but sometimes awkward and even risky to interact with. If you get an unsolicited call asking “can you hear me?,” a voicemail saying your “warranty” (or something else you don’t even have) has expired or a chat asking you to enter sensitive information, do not engage and simply move on.