IMPORTANT INFORMATION FOR TOTAL DEFENSE CUSTOMERS:
Effective April 1, 2012, the phone numbers for contacting technical support and customer services will change. See below for the current contact information.
TECHNICAL SUPPORT
Help with currently supported products that includes:
- Remote deployment assistance of your Total Defense solution
- General Technical Questions
- Troubleshooting Product Issues
Open and Manage a Technical Case Online
Click here to Create a Technical Support case online (For Total Defense Customers prior to April 1, 2012)*
*NOTE: At this time, new customers will have phone support only.
GET TECHNICAL HELP BY PHONE
North America 1-718-301-0369
Outside North America: Click here for Phone Directory
CUSTOMER SERVICES
CONTACT CUSTOMER SERVICE BY PHONE
For the following non-technical services:
- License Key Generation
- Address or contact information changes
- Request DVD Media
- Order Inquiries
To request a refund, please contact your distributor.
Click here to open a Customer Service issue online.
TELEPHONE NUMBERS
Country:
North America: 1-888-504-9800
Monday - Friday 8:00 am – 5:00 pm US Pacific Time
Outside North America: +1-650-412-4450
Monday - Friday 6:00 am – 3:00 pm US Pacific Time
Click here for Phone Directory
Email:
customerservice@totaldefense.com
CONTACT SALES
SPEAK TO A SECURITY SPECIALIST FOR:
- New Product Sales
- Product Demonstrations
- Renewals
- Product Trials
CALL 1-888-504-9800